FAQ's
Signup/Login
How do I create an account on Ahujasons?+
You can create your account on Ahujasons using your mobile number.
1. Enter your Mobile Number on clicking Signup
2. Enter the OTP you get on your mobile number.
You are ready to start shopping at Ahujasons.
What data do I need to provide Ahujasons to sign up?+
Mandatory: Phone Number, Email (during checkout)
Optional: Alternate phone number
The details submitted will be used for sending you personalized offers, wishes, etc.
How do I login to Ahujasons?+
You can login using your mobile number and OTP.
What if I do not receive my OTP?+
Please verify your network connectivity. Use 'Resend OTP' to trigger a new code.
Placing Order, Tracking & Delivery
How do I place an order on Ahujasons?+
Find the product → Select size → Add to Bag → Checkout → Provide Address → Confirm Payment.
How can I figure out the correct size?+
Ahujasons products are free size. Shawls, stoles & scarves don’t need fitting. Suits can be stitched to your preference.
Do I need an account to order?+
Yes, you need an account for a personalized experience.
What is Ahujasons's Shipping Policy?+
We ship fast & deliver to your doorstep. Check delivery availability of your PIN code when ordering.
How do I check my order status?+
Go to 'My Orders' under the main menu.
How can I check if Ahujasons delivers to my PIN code?+
Use the 'Delivery Options' tool below the 'Add to Cart' button on the product page.
Delivery is not available at my address — what should I do?+
We are adding more PIN codes. Please check again soon.
How are orders delivered?+
Through our courier partners — we ensure timely delivery.
Payments
How can I pay for my order?+
Payment options: Credit Card, Debit Card, Net Banking, Wallet, UPI.
Payment is failing — what to check?+
Check account details, billing address, and OTP. Retry after verifying.
Shipping Charges
What are the international shipping charges?+
GBP - £30, EURO - €40, AUD - $60, CAD - $55, USD - $45, AED - 100
Free Shipping on Orders Above: USD $250, EURO €200, GBP £200, AUD $300, CAD $300, AED 1000
Return & Exchange
What is your return & exchange policy?+
Our products are handcrafted & quality checked. Minor inconsistencies are normal. Orders can be cancelled before shipment. Once delivered, products cannot be exchanged.
